Resume Skills and Keywords for Customer Service Executive

A Customer Service Representative is responsible for ensuring that a company's customers are happy. Their job is to lead and motivate the customer service team, design loyalty programs, and set customer satisfaction goals in order to deliver excellent customer service. They seek to create and implement client service strategies that will enhance revenue while giving all customers a great experience. They can work in a variety of fields, including healthcare, insurance, and more.

Skills required for a Customer Service Executive role:

  • Customer Relations 
  • Report Preparation 
  • Communication and Presentation 
  • Decision Making 
  • Correspondance Management
  • Sales Support
  • Customer Sucess
  • Issue Tracking
  • Problem Solving
  • Knowledge of company product/ service   
  • Service Assistance 

What recruiters look for in a Customer Service Executive resume: 

  • keen desire to Improve customer service experience, create engaged customers and facilitate organic growth
  • Experience in keeping accurate records and documenting customer service actions and discussions
  • Analytical abilities to analyze statistics and compile accurate reports

What can make your  Customer Service Executive resume stand out:

A strong summary that demonstrates your skills, experience and background within the service industry

  • Organised and skilled customer support executive with skills in responding to customer queries and clearing their doubts on various issues related to the services offered. Seeking a position in a renowned organisation where by I can leverage my skills in customer correspondence, problem solving, and reporting and documenation while contributing to my growth. 

Targeted job description 

  • Receive, investigate and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served
  • Document customer interactions and complete service requests to minimize customer effort or additional action
  • Take ownership of customers issues and follow problems through to resolution, while maintaining high levels of customer satisfaction

Related academic background 

  • BBA | Indira Institute of Management | 2018 
  • Higher Secondary | Mansarover Public School | 2015 
  • Senior Secondary | Mansarover Public School |2013 

Sample Resume of Customer Service Executive in Text Format

SHALEENI AGGARWAL 

Customer Service Representative 

657463827632 | shaleeni1ag@gmail.com | Linkedin/shaleeni-aggarwal | 222-Y, Shiv Vihar, New Delhi 

SUMMARY

Organised and skilled customer support executive with skills in responding to customer queries and clearing their doubts on various issues related to the services offered. Seeking a position in a renowned organization where by I can leverage my skills in customer correspondence, problem-solving, and reporting and documentation while contributing to my growth. 

EDUCATION 

  • BBA | Indira Institute of Management | 2018 
  • Higher Secondary | Mansarover Public School | 2015 
  • Senior Secondary | Mansarover Public School |2013 

PROFESSIONAL ENHANCEMENTS 

Certifications 

Won First prize in the Inter College Debate competition held at Vidyya Mandir College of Arts. 

Seminars 

Attended seminar on "Customer Relationship Management" at Delhi College of Arts and Science. 

EXPERIENCE / INTERNSHIP

Customer Service Intern 

Vancouver Technologies | Jun 2017 – Aug 2017 

  • Screened and routed incoming calls, responded to inquiries and requests, and sorted mail and faxes; followed-up on open items as required. 
  • Coordinated travel arrangements and schedules for sta and key accounts. Offered optimum customer service through effective verbal communication; catered to the demands 

Intern | ABC Services 

  • Maintained track of all resource requests by preparing different reports and executing request on boarding & o boarding activity. 
  • Responded to customer calls and ensured timely resolution of their issues, redirected calls to the specific departments as required. 
  • Mailed purchase order details and agency advice details to respective customers and processed invoices. 

SKILLS ( TECHNOLOGY / FUNCTIONAL ) 

  • Customer Relations 
  • Report Preparation 
  • Communication and Presentation 
  • Decision Making 
  • Event Coordination  
  • Service Assistance 

EXTRA-CURRICULAR 

Positions of Responsibility 

  • Captain of the girls basketball team. 
  • President of the college students council. 
  • Assisted with organizing internship fest "Intern Levels 2.0" as a 

Volunteering 

XYZ Children and Youth Support Services 

  • Supported children and youth to overcome developmental and social engagement issues. 
  • Assisted with organizing workshops and individual life-coaching sessions aimed at personal development. 

Participations / Sports 

  • Participated in the Global Festival organised at the university.