Sample Resume of Customer Service Intern with Template & Writing Guide

Resume of Customer Service Intern

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Description

Jigisha is a meticulous customer service intern with a solid foundation in business administration and communications. She possesses excellent verbal and written communication skills, strong problem-solving abilities, and a keen attention to detail. She is proficient in using CRM systems and familiar with various customer service channels, including phone, email, and social media. A proactive team player committed to providing exceptional customer experiences and eager to apply academic knowledge to real-world customer service scenarios.

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Resume Skills and Keywords for Customer Service Intern

A customer service intern assists in providing top-notch support to customers by responding to inquiries via phone, email, chat, and social media. They help troubleshoot issues, offer solutions, and escalate complex problems to senior staff when necessary. Interns engage with customers to understand their needs, ensuring a personalised and positive experience. They maintain accurate records of interactions and feedback in the customer relationship management (CRM) system, contributing to the knowledge base and FAQs. Additionally, they participate in training sessions to stay updated on products and policies, collaborate with other departments to enhance customer satisfaction, and support process improvement initiatives. Through these activities, they gain valuable experience in customer service operations and develop essential communication and problem-solving skills.

Skills required for a Customer Service Intern role

Customer Service
Customer Interaction
Customer Relationship Management (CRM)
Customer-Focused Attitude
Troubleshooting Skills
Data Analysis
Strong Communication
Adaptability
Flexibility
Leadership Skills

What recruiters look for in a Customer Service Intern resume:

Currently pursuing or recently completed a degree in Business Administration, Communications, Marketing, or a related field.
Strong interpersonal and customer service skills with a friendly and professional demeanour.
Excellent verbal and written communication skills, with the ability to articulate solutions clearly and effectively.
Good problem-solving skills and the ability to think on your feet to resolve customer issues.
Strong organisational and time management skills, with the ability to manage multiple tasks simultaneously.
Ability to work collaboratively in a team environment and contribute to team objectives.
High level of accuracy and attention to detail in handling customer interactions and documentation.

What can make your Customer Service Intern resume stand out:

A strong summary that demonstrates your skills, experience and background in customer service

A customer service intern, eager to gain practical experience in customer service operations, learn about customer relationship management, and contribute to delivering outstanding customer experiences. Possesses excellent verbal and written communication skills, empathy, and a proactive approach to problem-solving. A quick learner with the ability to adapt to changing priorities and collaborate effectively in a team environment.

Targeted job description

Assist in responding to customer inquiries via phone, email, chat, and social media, ensuring timely and accurate responses.
Engage with customers to understand their needs and provide personalised assistance.
Maintain accurate records of customer interactions, issues, and resolutions in the customer relationship management (CRM) system.
Gather customer feedback and insights to help improve products, services, and customer support processes.
Assist in updating and maintaining the company’s knowledge base and FAQ sections to ensure customers have access to accurate and helpful information.
Work closely with other departments, such as sales, marketing, and product development, to ensure a cohesive approach to customer satisfaction.
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the customer service team.

Related academic background

Bachelors of Arts at University Of Mumbai, Mumbai | Pursuing
12th ICSE-85% at C.P Goenka International School, Mumbai | 2022

Sample Resume of Customer Service Intern in Text Format

JIGISHA PATEL

Customer Service Intern

+91-9953776253 | support@resumod.co |Mumbai, India

SUMMARY

A customer service intern, eager to gain practical experience in customer service operations, learn about customer relationship management, and contribute to delivering outstanding customer experiences. Possesses excellent verbal and written communication skills, empathy, and a proactive approach to problem-solving. A quick learner with the ability to adapt to changing priorities and collaborate effectively in a team environment.

INTERNSHIP

Customer Service Intern at K4 Media from Mar 2024 - Present, Mumbai

Assisting in handling customer inquiries, complaints, and feedback through various channels such as phone, email, and live chat.
Working with the customer service team to resolve customer issues promptly and effectively, ensuring customer satisfaction.
Helping maintain and update customer records in the CRM system, ensuring accuracy and completeness.
Collecting and analysing customer feedback to identify areas for improvement in products, services, and customer experience.
Assisting in creating and updating customer service documentation, including FAQs, guides, and support articles.
Preparing regular reports on customer service metrics, including response times, resolution rates, and customer satisfaction levels.

EDUCATION