Resume Skills and Keywords for Customer Support Associate - Software

Customer support executives, also known as customer service executives, supervise a team of customer care agents and ensure that customers are satisfied. They make certain that the workforce is well trained in order to provide exceptional customer service.

Skills required for a Customer Support Associate - Software's role

  • Customer Service Management 
  • Complaint Resolution 
  • Customer Satisfaction 
  • Front-End Supervision 
  • Phone & Email Technical Support  
  • Software & Product Knowledge 
  • Relationship Building 
  • Liaison & Coordination 
  • Technical Support 
  • Outbound Calls
  • Empathy
  • Adaptability
  • Ability to Use Positive Language

What recruiters look for in a Customer Support Associate - Software's resume: 

  • Proficiency in managing a team of representatives offering customer support.
  • Skilled in overseeing the customer service process.
  • Experienced in resolving customer complaints brought to attention.

What can make your Customer Support Executive's resume stand out:

A strong summary that demonstrates your skills, experience and background in customer service 

  • Dynamic Professional with cross-functional experience in aiding clients with a wide range of hardware and software issues. Adroit in ensuring the delivery of high-quality services to meet customers' expectations and maintaining high customer satisfaction among all service users.  Provided in-depth technical support to clients at the Tier 2 level, resolving 99.2% of issues without passing to Tier 3 support. 

Targeted job description 

  • Monitor the work of individual representatives and of the team.
  • Conduct quality assurance surveys with customers and provide feedback to the staff.
  • Possess excellent product knowledge to enhance customer support.

Related academic background 

  • B.com | UPES, Dehradun 2017 
  • Class 12 | Modern Child Public School, Dehradun 2014 

Sample Resume of Customer Support Associate - Software in Text Format

RASHI JAIN 

Customer Support Associate - Software 

+9876786865 | rashijain@gmail.com | Dehra Dun, India | https://www.linkedin.com/in/rashijain/ 

SUMMARY

Dynamic Professional with cross-functional experience in aiding clients with a wide range of hardware and software issues. Adroit in ensuring  the delivery of high-quality services to meet customers' expectations and maintaining high customer satisfaction among all service users.  Provided in-depth technical support to clients at the Tier 2 level, resolving 99.2% of issues without passing to Tier 3 support. 

EXPERIENCE/INTERNSHIP 

Customer Relations Associate

Fine Jobs Consultant Pvt. Ltd., Dehradun | 2019 - Present 

  • Provide customers with basic technical support for current and past software releases. 
  • Assist clients with resolving issues related to hardware, peripherals, network connections, and external software. 
  • Facilitate meetings when required with direct customers, capture meeting notes, and follow-up on action items. 
  • Help IT improve product documentation, conduct walk-through sessions to understand or improve the customer experience. 
  • Escalate help desk tickets to Tier 2 support when outside the scope of T1 technician support. 

Customer Support Executive

Silaris Informations Private Limited, Dehradun | 2017 - 2019 

  • Troubleshoot and engage with engineering on customer-reported issues. 
  • Regular follow-ups with customers with recommendations, updates and action plans. 
  • Fostered business relationships with clients and their teams through an understanding of specific business and individual needs/priorities. 
  • Proactively ensured client’s success and satisfaction by following best practice methodologies, and and celebrating their success,  

EDUCATION 

  • B.com | UPES, Dehradun 2017 
  • Class 12 | Modern Child Public School, Dehradun 2014 

SKILLS 

  • Customer Service Management 
  • Complaint Resolution 
  • Customer Satisfaction 
  • Front-End Supervision 
  • Phone & Email Technical Support  
  • Software & Product Knowledge 
  • Relationship Building 
  • Liaison & Coordination 

LANGUAGES 

  • Hindi 
  • English 
  • German