Resume Skills and Keywords for Technical Support & Customer Success Manager with Career Break

Technical support managers oversee an organization's technical services operations, such as engineering, IT, or maintenance, to guarantee that all assignments are performed on time, on budget, and according to client specifications. They also play an integral role in ensuring customer success through the prompt resolution of issues.

Skills required for a Technical Support and Customer Success Manager's role:

  • Technical Assistance
  • Incident Management 
  • Technical Support 
  • Ticket System
  • Configuration & Maintenance
  • Troubleshooting
  • Escalation Management  
  • Customer Request Management 
  • Planning & Scheduling
  • Team Leadership 
  • Customer Service

What recruiters look for in a Technical Support and Customer Success Manager's resume(career break version): 

  • Skilled in prioritizing and dealing with the issues in a timely manner.
  • Proficient in installing new operating systems and replacing the old ones if required.
  • Competent in executing electrical safety checks to avoid any accidents in the future.
  • Responsible for keeping track of the customer queries and resolving the issues as early as possible. 

What can make your Technical Support and Customer Success Manager's resume (career break version) stand out:

A strong summary that demonstrates your skills, experience and background for women with career break:

  • Commenced career in 2005 with Sterling Business India and grew within the technical support domain. Gained experience in resolving a  wide range of mission-critical technical issues, incidents and service requests. Took a career break for social welfare and joined Teach India,  Pune as a Fellow & Class Leader. Focused on educating children from low-income families. Joined Cloud Learning Solutions in 2016 wherein  I provided technical support to a money lending software. Since 2017 Working as an Entrepreneur and managing a Learning Centre for  Math, in Bangalore.  

Targeted job description 

  • Manage external vendors including QA and software development studios to help manage increased project workload.
  • Provide Front line phone support for Solaris, storage, backups, and general OS.
  • Search SQL databases for system errors to escalate report issues to development for faster resolution.

Related academic background 

  • M.Sc. - Computer Technology | University of Mumbai 2005 
  • B.Sc. - Mathematics | University of Mumbai 2003 

Sample Resume of Technical Support and Customer Success Manager in Text Format with Career Break

DEEPTI RATHORE 

TECHNICAL SUPPORT & CUSTOMER EXPERIENCE MANAGEMENT SPECIALIST 

9880375679 | support@resumod.do | Bangalore, India 

SUMMARY 

Commenced career in 2005 with Sterling Business India and grew within the technical support domain. Gained experience in resolving a  wide range of mission-critical technical issues, incidents and service requests. Took a career break for social welfare and joined Teach India,  Pune as a Fellow & Class Leader. Focused on educating children from low-income families. Joined Cloud Learning Solutions in 2016 wherein  I provided technical support to a money lending software. Since 2017 Working as an Entrepreneur and managing a Learning Centre for  Math, in Bangalore.  

AREAS OF EXPERTISE 

  • Incident Management 
  • Technical Support 
  • Ticket System
  • Configuration & Maintenance
  • Troubleshooting
  • Escalation Management  
  • Customer Request Management 
  • Planning & Scheduling
  • Team Leadership 

EDUCATION 

  • M.Sc. - Computer Technology | University of Mumbai 2005 
  • B.Sc. - Mathematics | University of Mumbai 2003 

OCCUPATIONAL CONTOUR 

Entrepreneur

Academy for Maths, Bangalore | 2017 - Present 

  • Launched the centre by marketing through digital and print media 
  • Execute an after-school math program that aims to strengthen the foundation in Math for K – 8 students. 
  • Set up challenging learning outcomes as per the Maths syllabus  
  • Adapt mathematics curriculum for individual, small groups to meet student needs 

Cloud Learning Solutions

Lead - Customer Success Engineering, Bangalore | Jul 2015 - Jul 2016 

  • Grew existing client base and attained a high level of customer satisfaction (team transitioned about 35 live implementations).  
  • Delivered outstanding customer service to on-site and remote users. Collaborated with Engineering, Professional Services and Product  Management to ensure operational excellence. 
  • Implemented changes to templates for ER submission, sending emails to customers and troubleshooting methodology, and increase d  team's efficiency. 
  • Tracked active support tickets to ensure a quick turnaround. Resolved requests, complaints, and queries within Service Level Agreement. 
  • Prepared reports to monitor open cases. Reviewed product documentation for content & syntactical accuracy and created new  knowledge articles 

Highlights: 

  • Defined metrics to measure Customer Satisfaction (CSAT) and evoked 93% CSAT score 
  • Decreased case count from 100 to 35 within 2 months. Successfully transitioned 15 projects into Support 

Teach India

Fellow & Class Leader - Teaching & Assessing Learning, Pune | May 2013 - Apr 2015 

  • Selected into the Fellowship from among more than 11200 applicants in 2012 
  • Planned, prepared & delivered instruction based on the SSC curriculum and facilitated student learning 
  • Raised funds (over INR 1L) for the classroom and obtained funding for a library 
  • Worked to bridge the achievement gap of grade 2 students in a local municipal school (2014-2015) 
  • Achieved a growth rate in English Comprehension and over 30% in Mathematics.  
  • Taught SSC curriculum and built reading and comprehension levels using various learning tools 
  • Taught grade 4 subjects as per SSC curriculum.  
  • Motivated teamwork through a “Buddy System” to build reading skills and vocabulary 

Technical Support Manager

Oracle India Pvt. Ltd, Banglore | Apr 2011 - Jan 2012 

Team Lead - Technical Support

Sterling Business India Pvt. Ltd., Bangalore | Jul 2005 - Mar 2011