Resume Skills and Keywords for IT Business Support Specialist

An IT business support specialist serves as a liaison between the IT department and other business units within an organisation, providing technical assistance and support to end users. Their responsibilities include troubleshooting hardware and software issues, assisting with system installations and upgrades, and training users on IT tools and applications. They may also manage user accounts and permissions, maintain documentation of IT systems and procedures, and coordinate with vendors and IT service providers to resolve technical issues. Additionally, IT Business Support Specialists may assist in the development and implementation of IT policies and procedures, ensuring alignment with business objectives and compliance requirements. 

Skills required for an IT business support specialist role:

  • IT Systems
  • Software Applications
  • IT Tools
  • IT Service Management
  • Information Technology Infrastructure Library
  • Documentation Skills
  • Customer Service
  • Strong Communication
  • Adaptability
  • Project Management
  • Leadership Skills

What recruiters look for in an IT Business Support Specialist resume: 

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Experience with IT service management tools (e.g., ServiceNow, Jira) and remote support tools.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Customer-focused mindset with a commitment to providing exceptional service and support.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus.

What can make your IT Business Support Specialist resume stand out:

A strong summary that demonstrates your skills, experience and background in the IT support

  • A customer-focused IT Business Support Specialist with a strong background in technical support and assistance to users across diverse industries. Proficient in comprehensive understanding of IT systems, software, and hardware, coupled with excellent communication and problem-solving skills. Committed to delivering superior customer service and fostering positive relationships with users to optimise their technology experience.

Targeted job description 

  • Perform regular system maintenance tasks, such as updates, patches, and backups, to ensure system reliability and data integrity.
  • Monitor IT service performance and metrics, identifying opportunities for improvement and recommending solutions.
  • Assist in the development and implementation of IT policies, procedures, and best practices to enhance efficiency and security.
  • Conduct training sessions and create user documentation to help employees utilise IT resources effectively.
  • Troubleshoot and resolve technical issues related to operating systems, productivity software, and business applications.

Related academic background 

  • BCA at International School of Business Studies, Gurgaon | 2023

 Sample Resume of IT Business Support Specialist in Text Format

ROHIT ANAND

IT Business Support Specialist 

+91-9953776253 | support@resumod.co |Gurgaon, India

SUMMARY 

A customer-focused IT Business Support Specialist with a strong background in technical support and assistance to users across diverse industries. Proficient in comprehensive understanding of IT systems, software, and hardware, coupled with excellent communication and problem-solving skills. Committed to delivering superior customer service and fostering positive relationships with users to optimise their technology experience.

EMPLOYMENT HISTORY

IT Business Support Specialist at Firebolt Industries from Aug 2023 - Present, Gurgaon

  • Serving as the primary point of contact for business users seeking technical assistance and support.
  • Providing first-level support and troubleshooting for hardware, software, and network issues, including desktops, laptops, printers, mobile devices, and peripherals.
  • Responding to user inquiries and service requests via phone, email, or in person, and ensuring timely resolution of issues within established service level agreements (SLAs).
  • Diagnosing and resolving technical problems, escalating complex issues to appropriate IT teams or vendors as needed, and follow up to ensure resolution.
  • Installing, configuring, and maintaining desktop operating systems, software applications, and business-critical systems according to company standards and procedures.
  • Maintaining accurate records of IT assets, software licences, and service agreements, and assisting in inventory management and asset tracking activities.

CERTIFICATION

  • CompTIA A+
  • Microsoft Certified Desktop Support Technician (MCDST)
  • HDI Desktop Support Technician

DISSERTATION

Wishlist Products Price Comparison 

  • Developed a price comparison mechanism that compares the prices of only the products that customers are interested in buying.
  • The system contains an advanced feature that sends notifications when the price of a product that has been added to a wishlist changes. 

EDUCATION

BCA at International School of Business Studies, Gurgaon | 2023

SKILLS

IT Systems | Software Applications | IT Tools | IT Service Management | Information Technology Infrastructure Library | Documentation Skills | Customer Service | Strong Communication | Adaptability

LANGUAGES

English 

Hindi