Sample Resume of Technical Support Engineer with Template & Writing Guide

Resume of Technical Support Engineer

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Description

Bhavneet is a Technical Support Specialist, skilled in monitoring and maintaining computer systems. With up-to date knowledge of latest IT and software trends he has an ability to diagnose hardware and software faults and resolve technical issues. He is now looking for a full time role in a reputed organisation’s technical help desk department.

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Resume Skills and Keywords for Techincal Support Engineer

A Technical Support Engineer is typically engaged by a firm to monitor and maintain their computer hardware and software systems. Their expertise aids the organisation in resolving technical issues with client accounts or the company's software infrastructure. A Technical Support Engineer will also assist in the integration of computer software by diagnosing and troubleshooting typical issues. Employees with this job description usually start off as IT or IT Assistants.

Skills required for a Technical Support Engineer's role

Network Maintenance
Troubleshooting and Repair
Installation of Software
Java Programming
Client Communication
Service-Oriented
Customer-Focused
Application systems' support
Development Methodologies

What recruiters look for in a Technical Support Engineer's resume:

Proficient in actively updating, maintaining and monitoring all aspects of computer networks
Skilled in installing and configuring computer systems and applications within the company
Adept at responding to customer inquiries and assisting in troubleshooting and resolving challenges

What can make your Technical Support Engineer's resume stand out:

A strong summary that demonstrates your skills, experience and background in technical support

Technical support representative adept at resolving complex network issues. Competent in troubleshooting network hardware issues while responding to customer support issues. Seeking a position in a professional organisation to work for the betterment of the company and to foster returns.

Targeted job description

Assist management in creating training materials pertaining to computer troubleshooting and usage
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Related academic background

B.Sc (Computer Science) | Lila Wanti College | 2019
Higher Secondary | St. Theressa Convent School | 2016
Senior Secondary | St. Theressa Convent School | 2014

Sample Resume of Technical Support Engineer in Text Format

BHAVNEET SINGH

Technical Support Representative

64676430997 | bhavneet.singh11@gmail.com

linkedin/bhavneet-singh | C-17 Lohrence Road, Sonipat

SUMMARY

Technical support representative adept at resolving complex network issues. Competent in troubleshooting network hardware issues while responding to customer support issues. Seeking a position in a professional organisation to work for the betterment of the company and to foster returns.

EDUCATION

B.Sc (Computer Science) | Lila Wanti College | 2019
Higher Secondary | St. Theressa Convent School | 2016
Senior Secondary | St. Theressa Convent School | 2014

EXPERIENCE / INTERNSHIP

Technical Support Assistant

APS Group of Companies | Jun 2018 – Aug 2018

Assisted seniors with scheduling, service protocol improvements and quality assurance.
Supported customers with online billing and account issues at base level.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions over phone calls and mails.

PROJECTS

Face and Fingerprint Reading

Used advanced technology of Bio-metrics and maintained reports on how biometrics has become an emerging tech. for recognizing individuals using their biological traits.
Gathered information such as face recognition, hand geometry, voice recognition etc using Dot net,MS access etc.

PROFESSIONAL ENHANCEMENTS

Awards

Awarded for the best presentation the Inter College Business Idea and Presentation competition.

Seminars

Attended seminar on the topic "Parallel File System for Linux clusters " by Dr. Ram Mehta at University. Attended seminar on the topic "Air Trac Control System" by Mr. Baldev Singh at Gregarious Institute.

Certifications