Sample Resume of HR Shared Service Delivery Specialist with Template & Writing Guide

Resume Skills and Keywords for HR Shared Service Delivery Specialist

The HR Shared Service Delivery Specialist oversees functions like payroll administration, benefits management, employee data maintenance, and HR systems support. Acting as a key point of contact for employees and managers, they ensure a positive employee experience while maintaining compliance with organisational policies and labour regulations. By leveraging HR technologies, process improvements, and data analytics, they optimise workflows, generate actionable insights, and support strategic HR objectives. Collaborating closely with HR business partners and cross-functional teams, the specialist contributes to a high-performing, engaged workforce and the overall effectiveness of the HR function.

Skills required for an HR Shared Service Delivery Specialist role:

HR Shared Services Models
Service Level Agreements (SLAs)
Employee Lifecycle
HR policies
Oracle HCM
Labour Laws
HR Information Systems (HRIS)
HR Analytics
Presentation Skills
Integrity & Ethical Leadership

What recruiters look for in an HR Shared Service Delivery Specialist's resume:

Bachelor’s degree in Human Resource Management, Business Administration, or a related field; a Master’s or HR certification (PHR/SPHR) is a plus.
Proven experience (typically 2–5 years) in HR shared services, payroll, benefits administration, employee data management, or HR operations.
Proficiency in HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM) and other HR tools for data management, reporting, and workflow automation.
Understanding of HR policies, labour laws, regulatory compliance, and standard HR processes.
Ability to generate reports, analyse HR metrics, identify process gaps, and recommend improvements.
Experience handling employee queries, resolving issues efficiently, and maintaining a positive employee experience.
Strong verbal and written communication skills to work with employees, managers, HR business partners, and cross-functional teams.
Ability to manage multiple tasks, prioritise effectively, and maintain accuracy in a fast-paced environment.

What can make your HR Shared Service Delivery Specialist resume stand out:

A strong summary that demonstrates your skills, experience and background in human resource management

An HR Shared Services Delivery Specialist with proven expertise in managing comprehensive HR operations, including employee data management, payroll support, benefits administration, and onboarding. Proficient in utilising HRIS platforms such as Oracle HCM to drive accuracy, compliance, and operational efficiency. Experienced in managing high-volume transactions, addressing employee queries within SLA timelines, and consistently delivering reliable, high-quality HR services.

Targeted job description

Execute end-to-end HR operations, including payroll processing, benefits administration, and employee record maintenance.
Act as the primary point of contact for employee queries, resolving issues promptly and professionally.
Maintain and update HRIS systems, ensuring data accuracy and integrity.
Generate HR reports and dashboards, analysing metrics to support decision-making and process improvements.
Ensure compliance with HR policies, labour laws, and organisational standards.
Collaborate with HR business partners, managers, and cross-functional teams to deliver consistent and high-quality HR services.
Support HR process optimisation initiatives and the implementation of HR technology tools to improve service efficiency.

Related academic background

MBA in Human Resources at Symbiosis Centre for Management and Human Resources, Pune | 2024
BBA in HRM at Sri Balaji University, Pune | 2022

Sample Resume of an HR Shared Services Delivery Specialist in Text Format

SHREY SHARMA

HR Shared Service Delivery Specialist

+91-XXXXXXXXXX | support@resumod.co |Pune, India

SUMMARY

An HR Shared Services Delivery Specialist with proven expertise in managing comprehensive HR operations, including employee data management, payroll support, benefits administration, and onboarding. Proficient in utilising HRIS platforms such as Oracle HCM to drive accuracy, compliance, and operational efficiency. Experienced in managing high-volume transactions, addressing employee queries within SLA timelines, and consistently delivering reliable, high-quality HR services.

EMPLOYMENT HISTORY

HR Shared Service Delivery Specialist at Globant from Apr 2024 - Present, Pune

Delivering end-to-end HR shared services across employee lifecycle activities, including onboarding, data management, payroll support, benefits administration, and exit formalities.
Acting as the first point of contact for employee inquiries, ensuring timely resolution in accordance with service-level agreements (SLAs).
Maintaining and updating employee records in the HR Information System (HRIS) with accuracy and confidentiality.
Ensuring adherence to labour laws, company policies, and data privacy requirements in all HR processes.
Providing standardised HR reports, dashboards, and documentation support to HR Business Partners and line managers.

INTERNSHIP

HR Intern at Globant from Apr 2023 - Jul 2023, Pune

Assisted in day-to-day HR operations, including employee data management, documentation, and HRIS updates.
Supported recruitment activities such as job postings, resume screening, interview coordination, and candidate communication.
Contributed to onboarding processes by preparing induction materials and assisting in new hire orientation.
Provided support in employee engagement initiatives, surveys, and events.
Assisted in drafting HR letters, contracts, and policy documents as required.

RESEARCH PUBLICATION

Employee Engagement & Experience

Analysed the Relationship Between Employee Engagement and organisational productivity.
Explored the role of Gamification in Enhancing Employee Motivation and Retention.
Referenced the impact of Flexible Work Models (Hybrid/Remote) on Employee Satisfaction.
A Study on Emotional Intelligence of Managers and Its Impact on Team Engagement.

EDUCATION