Resume and Skills for Workflow Manager

Workflow management is an individual performing position that provides leadership and initiative management services to large, complex training and operational initiatives. The professionals are responsible for initiative leadership, workflow, and risk management and support cross-functional business-centric and infrastructure teams.

Skills required for a Workflow Manager role

  • Workflow Management
  • Client Relationship Management
  • Supervision
  • Process Improvement
  • Project Management
  • Communication & Presentation
  • Sigma tools
  • SQL
  • Operations Support

What recruiters look for in a Workflow Manager's resume

  • Adept at leading and managing multiple concurrent ongoing programs, services, and initiatives.
  • Experience with utilizing tools such as AFMS Kx, BizFlow, AF Records Information Management Systems, AF Information Publishing Tool, and Task Management Tool.
  • Ability to consult and collaborate efficiently with leaders, business partners, and initiative teams.

What can make your Workflow Manager resume stand out

A strong summary that demonstrates your skills, experience, and background in the management sector 

  • Detail-oriented professional who drives the success of client engagements by providing critical administrative project support to consulting staff and engagement team, Ability to adapt quickly to changing priorities, and manage time, multiple tasks, and deadlines effectively while delivering exceptional results.

Targeted job description 

  • Lead the integration and implementation of programs, services, and initiatives with cross-functional partners.
  • Develop metrics and track and evaluates the performance of programs, services and initiatives.
  • Ensure plans and programs adhere to appropriate policies and regulations

Related academic background 

  • MBA in Human Resource Management from Indian Institute of Management, Indore | 2013
  • Bachelors in Commerce from Shri Ram College of Commerce, University of Delhi, New Delhi | 2011

Resume of Workflow Manager in Text Format

Tanisha Mittal

Workflow Manager

7310977765 | mittal.tanisha20@gmail.com |New Delhi, India | linkedin.com/in/tanisha-mittal

SUMMARY

Detail-oriented professional who drives the success of client engagements by providing critical administrative project support to consulting staff and engagement team, Ability to adapt quickly to changing priorities, and manage time, multiple tasks, and deadlines effectively while delivering exceptional results.

EMPLOYMENT HISTORY

Workflow Manager at Ernst and Young, New Delhi | Sep 2019 - Present

  • Supervise and provide performance feedback to the team
  • Support engagement- level administration including client acceptance, Mercury (ERP) & CRM maintenance, etc.
  • Develop and facilitate negotiation of legal documentation on key engagement-related documents, (e.g., engagement agreement, non-disclosure agreement, non-reliance letter, etc.)
  • Ensure agreements, engagement proposals, and other engagement-related documents are executed and completed with a high degree of accuracy and timeliness.
  • Provide proposal and credential support through research and knowledge management.

Workflow Manager at Amazon, New Delhi | 2015 - 2019

  • Provided optimal workflow and capacity planning solutions for upcoming initiatives and new service launches at the site.
  • Coordinated with local site operations and the global capacity planning team to analyze historical data and forecast demand for that site.
  • Supported the site management team by optimizing the staffing requirements for the site’s needs.
  • Managed the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g. service levels).
  • Built a strong relationship with the site operations team to ensure proper execution of the capacity plan as well as providing general education regarding the best workflow management practices.

Intern at Amazon India | 2013 - 2014

  • Worked closely with the senior workflow manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.

EDUCATION

  • MBA in Human Resource Management from Indian Institute of Management, Indore | 2013
  • Bachelors in Commerce from Shri Ram College of Commerce, University of Delhi, New Delhi | 2011

SKILLS (TECHNOLOGY/FUNCTIONAL)

Workflow Management | Client Relationship Management |Supervision | Process Improvement | Project Management | Communication & Presentation | Sigma tools | SQL | Operations Support

LANGUAGES

  • English
  • Hindi
  • German