Resume Skills and Keywords for Customer Service Manager

A Customer Service Manager, also known as a customer service manager, ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

Skills required for a customer service role:

  • Customer Support & Service
  •  Team Leadership
  • Sales Support
  • Service  Improvement
  • Issue Resolution
  • Communication
  • Workflow Planning 
  • Complaint Resolution
  • Cost-Reduction Strategies
  • Front-End Supervision
  • Sales & Margin Improvement

What recruiters look for in a  Customer Service Manager resume:

  • Solid skills in Improving customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Ability to recruit, mentor, and develop customer service agents 

What can make your resume Customer Service Manager’s stand out:

A strong summary that demonstrates your skills, experience, and background in customer service

  • Service-oriented Customer Service Manager, with proficiency in building and enduring client relationships through sound, thoughtful, and objective advice. An excellent communicator and an empathetic listener with excellent problem-solving capabilities.  

Targeted job description 

  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Control resources and utilize assets to achieve qualitative and quantitative targets

Related academic background 

  • B.A (Marketing) LPU Ahmedabad 2019

Sample Resume of Customer Service Manager in Text Format

Stephen Gomes 

Customer Service  Manager 

7589456321 | 

Service-oriented Customer Service Manager, with proficiency in building  and enduring client relationships through sound, thoughtful, and objective advice. An excellent communicator and an empathetic listener with excellent problem-solving capabilities.  


Customer Service Manager

Ascend Solutions, Ahmedabad  | Nov 2020 - Present 

  • Analyze and scout opportunities for service improvement through regular quality call checks, phone metrics, and relevant KPIs. Provide regular feedback and corrective action to supervisors and representatives. 
  • Develop and maintain departmental budgets, and ensure the department meets financial goals and objectives. 
  • Create customer surveys to track customer satisfaction. 
  • Handle escalated customer complaints, and ensure proper resolution. Hire and mentor employees. Manage workload and ensure compliance with company directives. 


  • Reduced TAT for managing escalations from 24 hours to 16 hours. Brought down customer service staff turnover by 50% 

Senior Customer Service Representative

Okay Enterprise., Ahmedabad | Jul 2019 - Nov 2020 

  • Responded to customer's phone calls and emails that included inquiries,  demands, and restitution, and resolution of disputes, relative to the dissatisfaction of service. 
  • Upsold products to clientele to ensure business continuity.  Direct critical issues to customer service manager for resolution. Maintained updated knowledge of the company's products and services to effectively answer questions.  


  • Exceeded customer satisfaction targets for three consecutive months. 


B.A (Marketing) | LPU Ahmedabad 2019


Customer Support & Service, Team Leadership, Sales Support, Service  Improvement, Issue Resolution, Communication, Workflow Planning 


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