Resume Skills and Keywords for Network Support Specialist

A Network Support Specialist is responsible for maintaining the stability, security, and performance of an organisation's network infrastructure. They monitor and troubleshoot network systems, including routers, switches, firewalls, and servers, to ensure smooth operation and minimise downtime. This involves diagnosing and resolving network connectivity issues, configuring and maintaining network equipment and software, and implementing security measures to protect against unauthorised access and data breaches. Additionally, Network Support Specialists collaborate with other IT team members to design and implement network upgrades and expansions, provide technical support to end-users experiencing network-related problems, and stay up-to-date with industry trends and advancements in networking technology to continually enhance network functionality and security.

Skills required for a Network Support Specialist role:

  • Network Troubleshooting
  • Network Protocols
  • Network Technologies
  • Security
  • Hardware and Software Installation
  • Network Monitoring and Analysis
  • Documentation and Reporting
  • Customer Service
  • Problem-Solving
  • Strong Communication
  • Project Management
  • Leadership Skills
  • Adaptability

What recruiters look for in a Network Support Specialist resume: 

  • Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
  • Experience with network hardware and software, such as Cisco, Juniper, Palo Alto, and Wireshark.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in network troubleshooting and diagnostic tools.
  • Familiarity with network security principles and best practices.

What can make your Network Support Specialist resume stand out:

A strong summary that demonstrates your skills, experience and background in the network support

  • A dedicated Network Support Specialist with proficiency in diagnosing, troubleshooting, and resolving complex network issues. Adept in configuring and maintaining network hardware, software, and protocols to ensure optimal performance, security, and reliability of network infrastructure. Skilled in using network monitoring tools and analysis techniques to proactively identify and address potential issues before they impact operations of the organisation.

Targeted job description 

  • Participate in on-call rotation to provide after-hours support for network emergencies.
  • Provide technical support and assistance to end-users experiencing network-related problems.
  • Document network configurations, procedures, and troubleshooting steps.
  • Install and configure network hardware and software, including routers, switches, and firewalls.
  • Implement and enforce network security policies and procedures to protect against unauthorised access and data breaches.
  • Collaborate with other IT team members to design and implement network infrastructure upgrades and expansions.

Related academic background 

  • BCA at UPES, Dehra Dun | Pursuing
  • 12th Standard at 87% Cambridge School CBSE, Dehra Dun | 2022

Sample Resume of Network Support Specialist in Text Format

KUSHAL GUPTA

Network Support Specialist 

+91-9953776253 | support@resumod.co |Dehra Dun, India

SUMMARY 

A dedicated Network Support Specialist with proficiency in diagnosing, troubleshooting, and resolving complex network issues. Adept in configuring and maintaining network hardware, software, and protocols to ensure optimal performance, security, and reliability of network infrastructure. Skilled in using network monitoring tools and analysis techniques to proactively identify and address potential issues before they impact operations of the organisation.

EMPLOYMENT HISTORY

Intern-Network Support Specialist at Wipro from Aug 2023 - Present | Dehra Dun

  • Providing technical support and assistance to end-users and IT staff regarding network-related issues, including connectivity problems, network outages, and performance issues.
  • Troubleshooting and resolving network hardware and software issues, such as routers, switches, firewalls, and wireless access points, in a timely and efficient manner.
  • Monitoring network performance and analysing network traffic to identify and address potential bottlenecks, security threats, or performance degradation.
  • Configuring and maintaining network devices and equipment, including routers, switches, firewalls, and load balancers, to ensure optimal performance and security.
  • Collaborating with network engineers and other IT staff to plan and implement network upgrades, expansions, and improvements as needed.

VOLUNTEERING

  • Assisting at hospitals, clinics, or healthcare facilities to assist staff with administrative tasks, provide comfort to patients, or support healthcare initiatives in underserved communities.
  • Volunteering with disaster relief organisations to assist with emergency response efforts, distribute supplies, or provide support to affected communities during natural disasters or humanitarian crises.

CERTIFICATIONS

  • Cisco Certified Network Associate (CCNA)
  • Certified Network Computer Technician (CNCT)

EDUCATION

BCA at UPES, Dehra Dun | Pursuing

12th Standard at 87% Cambridge School CBSE, Dehra Dun | 2022

SKILLS

Network Troubleshooting | Network Protocols | Network Technologies | Security | Hardware and Software Installation | Network Monitoring and Analysis | Documentation and Reporting | Customer Service | Problem-Solving | Strong Communication

LANGUAGES

English

Hindi