Resume Skills and Keywords for IT Support Intern

An IT support intern provides essential technical assistance and support to end-users by troubleshooting and resolving hardware, software, and network issues. They manage the IT help desk, responding to support tickets, phone calls, and emails promptly. The intern assists with the installation, configuration, and maintenance of computer systems, software applications, and peripherals, ensuring smooth and efficient IT operations. They support new employee onboarding by setting up workstations and user accounts and help maintain accurate documentation of IT processes and solutions. Additionally, the intern participates in deploying software updates, managing IT inventory, and assisting with network support tasks. Through these activities, they gain valuable hands-on experience and develop skills crucial for a career in IT support.

Skills required for an IT Support Intern role:

  • End-User Support
  • Troubleshooting
  • System Administration
  • Monitoring and Maintenance
  • Documentation
  • Strong Communication
  • Project Management
  • Adaptability 
  • Flexibility
  • Leadership Skills

What recruiters look for in an IT Support Intern resume: 

  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
  • Basic knowledge of computer hardware, operating systems (Windows, macOS, Linux), and common software applications.
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues.
  • Excellent interpersonal and customer service skills, with a focus on providing high-quality support.
  • Effective verbal and written communication skills for interacting with end-users and team members.
  • Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
  • Ability to work collaboratively in a team environment and contribute to team objectives

What can make your IT Support Intern resume stand out:

A strong summary that demonstrates your skills, experience and background in the IT Support sector

  • A technically proficient IT support intern with a strong foundation in computer science and information technology. Possesses excellent problem-solving skills and practical exposure in diagnosing and resolving hardware, software, and network issues. Adept at providing customer service and technical support to end-users, with effective communication skills to explain complex technical concepts clearly. 

Targeted job description 

  • Maintain accurate documentation of IT support processes, solutions, and frequently asked questions.
  • Assist in deploying software updates, patches, and new applications to ensure systems are up-to-date.
  • Help track and manage IT assets, including hardware, software licences, and peripheral devices.
  • Support IT security initiatives by implementing and enforcing security policies and procedures.
  • Provide first-level support to end-users by troubleshooting and resolving hardware, software, and network issues.
  • Assist in managing the IT help desk by responding to support tickets, phone calls, and emails in a timely manner.

Related academic background 

  • B.Tech in Informational Technology at SRM University, Chennai | Pursuing
  • 12th-CBSE at The Akshaya Academy Campus, Chennai | 2022

Sample Resume of IT Support Intern in Text Format

DEBAPRIYA PILLAI

IT Support Intern 

+91-9953776253 | support@resumod.co |Chennai, India

SUMMARY 

A technically proficient IT support intern with a strong foundation in computer science and information technology. Possesses excellent problem-solving skills and practical exposure in diagnosing and resolving hardware, software, and network issues. Adept at providing customer service and technical support to end-users, with effective communication skills to explain complex technical concepts clearly. 

INTERNSHIP

IT Support Intern at ODOO from Mar 2024 - Present, Chennai

  • Providing technical assistance and support to end-users via phone, email, chat, or in person.
  • Diagnosing and resolving hardware, software, and network issues in a timely manner.
  • Assisting with the installation, configuration, and maintenance of hardware and software systems.
  • Supporting system administrators in managing user accounts, permissions, and access rights.
  • Maintaining accurate documentation of IT processes, procedures, and troubleshooting steps.
  • Monitoring IT systems for performance issues and assist in routine maintenance tasks. 
  • Working closely with IT team members and other departments to address technical issues and support IT initiatives.

EDUCATION

B.Tech in Informational Technology at SRM University, Chennai | Pursuing

  • ACHIEVEMENTS:
  • Writing technical blogs for the university's website.
  • Organised networking events, allowing students to interact with industry experts.
  • Appointed as the Class Representative of Batch 1 (2023-24).
  • Elected as the member of IT Club (2023-24).

12th-CBSE at The Akshaya Academy Campus, Chennai | 2022

SKILLS

End-User Support | Troubleshooting | System Administration | Monitoring and Maintenance | Documentation | Strong Communication

LANGUAGES

English | Hindi