Resume Skills and Keywords for Desktop Support Engineer

Desktop support engineers are IT professionals who help clients and organizations with hardware and software problems. Their responsibilities include providing on-site or remote technical support, which includes setting up computer hardware systems, installing and upgrading software, and diagnosing fundamental IT difficulties.

Skills required for Desktop Support role:

  • Service Level Adherence 
  • Maintenance and Repairs 
  • System Security 
  • Documentation & Reporting 
  • Troubleshooting 
  • Installation & Configuration Support 
  • Applications Support 
  • Team Coordination 
  • Inventory Management
  • Desktop Support
  • Networking
  •  Active Directory

What recruiters look for in a Desktop Support Engineer resume: 

  • Skills in installing applications and computer peripherals
  • Monitor tickets that are raised to identify and diagnose problems
  • Ability to guide users with simple, step-by-step instructions as required

What can make your Desktop Support Engineer resume stand out:

A strong summary that demonstrates your skills, experience, and background in desktop suopprt

  • Desktop Support Engineer with experience in installing, upgrading, and configuring innovative programs on Windows operating systems, as well as offering technical support to enhance processes and minimize business interruptions. 

Targeted job description 

  • Respond to client support requests.
  • Contact clients to find out the nature of the problem.
  • Troubleshoot hardware and software issues.
  • Follow up with clients to ensure their systems are functional.
  • Report customer feedback and potential product requests.

Related academic background 

  • Diploma in Information Technology | Thapar Polytechnic College, Patiala | 2019 
  • 12th Uttarakhand Board | V. Apollo Public School, Patiala | 2016 
  • 10th CBSE Board | V. Apollo Public School, Patiala | 2014 

Sample Resume of Desktop Support Engineer in Text Format

Jaspreet Kaur 

Desktop Support Engineer 

+973047240975 | farheen.resumes@gmail.com | Patiala, India 

SUMMARY

Desktop Support Engineer with experience in installing, upgrading, and configuring innovative programs on Windows operating systems, as well as offering technical support to enhance processes and minimize business interruptions. 

EDUCATION 

  • Diploma in Information Technology | Thapar Polytechnic College, Patiala | 2019 
  • 12th Uttarakhand Board | V. Apollo Public School, Patiala | 2016 
  • 10th CBSE Board | V. Apollo Public School, Patiala | 2014 

EMPLOYMENT HISTORY 

Desktop Support Engineer

Tecpact Technologies Pvt. Ltd., Patiala | 2019 - 2022 

  • Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile  devices, operating systems, and applications 
  • Provide installation, configuration, and support of desktop computers, peripheral equipment and  software 
  • Collaborate with the Infrastructure & Web Applications teams to resolve complex issues and ensure  efficient operation of the desktop computing environment 
  • Work with hiring managers to order hardware/software for new employees and set up new  workstations in a timely manner 
  • Perform routine updates of desktop hardware and software 
  • Rebuild, configure and repair desktop equipment as needed 

Desktop Support Engineer Trainee

Vserv Infosystems Private Limited, Patiala | 2018 - 2019 

  • Documented technical knowledge in the form of notes and manuals. Preparing Datasheets. 
  • Researched, diagnosed, troubleshot and identified solutions to resolve electronic hardware and  software issues. 

SKILLS 

  • Service Level Adherence 
  • Maintenance and Repairs 
  • System Security 
  • Documentation & Reporting 
  • Troubleshooting 
  • Installation & Configuration Support 
  • Applications Support 
  • Team Coordination 

LANGUAGES 

  • Hindi 
  • Punjabi 
  • English