Resume Skills and Keywords for IT Support Engineer

IT support engineers, also known as technical support engineers, give technical assistance to clients who are having problems with their hardware, software, or networking. They assist with software installations, network problems, hardware malfunctions, and other IT-related difficulties either on-site or remotely.

Skills required for an IT Support Engineer's role

  • Technical Support 
  • Building/ Configuring Systems 
  • Network Installations 
  • Documentation 
  • IT Service Desk 
  • End-User Support 
  • User  Training 
  • Customer Communication 
  • Technical Support
  • Customer Service
  • Troubleshoot
  • Email
  • Linux
  • Database

What recruiters look for in an IT Support Engineer's resume

  • Proficient in installing and configuring client computer systems.
  • Adept at responding to client IT support requests.
  • Competent in meeting with clients to diagnose software, networking, or hardware issues.

What can make your IT Support Engineer's resume stand out

A strong summary that demonstrates your skills, experience and background in IT Support

  • Goal-Oriented IT Support Engineer with a track record of delivering technical support and customer care to clients, maintaining various PC  hardware and software, and coordinating new personnel. Experienced in object-oriented programming, code development, testing, and debugging, interface design, and system and network administration. Proactive, dynamic, and a skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation. 

Targeted job description 

  • Provide technical support on-site or via remote-access systems
  • Offer solutions that meet the needs of the client
  • Repair hardware malfunctions, software issues, and networking problems

Related academic background 

  • BTech | VIPS, Delhi 2017 
  • PCM | Maharaja Agarsen Public School, New Delhi 2015 

Sample Resume of IT Support Engineer Executive in Text Format

Mandeep Singh 

IT Support Engineer 

Phone: +989489589895 | mandeepsingh@gmail.com

Delhi, India | https://www.linkedin.com/in/mandeepsingh/ 

SUMMARY

Goal-Oriented IT Support Engineer with a track record of delivering technical support and customer care to clients, maintaining various PC  hardware and software, and coordinating new personnel. Experienced in object-oriented programming, code development, testing, and debugging, interface design, and system and network administration. Proactive, dynamic, and skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation. 

EMPLOYMENT HISTORY 

IT Support Engineer

Red Hat, Inc., Delhi | 2019 - Present 

  • Implement programs to deliver the best possible technology support experience. 
  • Extend support towards honing and refine all aspects of IT Support, whether it's the tools or the team 
  • Guide, mentor, and support IT Support teammates 
  • Contribute to and maintain our knowledge-based articles with How-To guides for end-users and teammates. 
  • Measure, report, and drive IT support KPIs.  
  • Effectively respond to and triage escalations as necessary. 
  • Assist with testing and provide feedback on the overall end-user experience. 

IT Support Engineer - Trainee

HighPoints Technologies India (P) Ltd, Delhi | 2017 - 2019 

  • Recorded, troubleshot, escalated and followed-up with end-users regarding IT support matters. 
  • Assisted in maintaining both hardware and software needs. 
  • Supported computer users; both hardware and software needs. 
  • Installed and deployed workstations, tablets, cell phones and other IT technology to users. 
  • Provided end-user training with IT systems and applications. 
  • Adhered to all IT processes, policies, standards, and procedures. 

EDUCATION 

  • BTech | VIPS, Delhi 2017 
  • PCM | Maharaja Agarsen Public School, New Delhi 2015 

SKILLS 

  • Technical Support 
  • Building/ Configuring Systems 
  • Network Installations 
  • Documentation 
  • IT Service Desk 
  • End User Support 
  • User  Training 
  • Costumer Communication 
  • KPI Tracking 

TECHNICAL SKILLS 

Languages and Databases 

  • PHP, SQL, C++, JavaScript, HTML / CSS 

LANGUAGES 

  • Hindi 
  • Punjabi 
  • English 

EXTRACURRICULAR ACTIVITIES 

Animal Shelter Volunteer | Alove Animal Shelter 

  • Collaborated with 10 out-of-state rescues to save the lives of 4,800+ dogs and cats.