Sample Resume of IT Support Engineer with Template & Writing Guide

Resume of IT Support Engineer

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Description

Mandeep has worked as a technical support engineer in the past. Web services, APIs, and IP-based protocols are all familiar to him. He is familiar with scripting languages such as Perl and Shell, as well as computer hardware and networking systems, and has excellent time management abilities.

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Resume Skills and Keywords for IT Support Engineer

IT support engineers, also known as technical support engineers, give technical assistance to clients who are having problems with their hardware, software, or networking. They assist with software installations, network problems, hardware malfunctions, and other IT-related difficulties either on-site or remotely.

Skills required for an IT Support Engineer's role

Technical Support
Building/ Configuring Systems
Network Installations
Documentation
IT Service Desk
End-User Support
User Training
Customer Communication
Technical Support
Customer Service
Troubleshoot
Email
Linux
Database

What recruiters look for in an IT Support Engineer's resume

Proficient in installing and configuring client computer systems.
Adept at responding to client IT support requests.
Competent in meeting with clients to diagnose software, networking, or hardware issues.

What can make your IT Support Engineer's resume stand out

A strong summary that demonstrates your skills, experience and background in IT Support

Goal-Oriented IT Support Engineer with a track record of delivering technical support and customer care to clients, maintaining various PC hardware and software, and coordinating new personnel. Experienced in object-oriented programming, code development, testing, and debugging, interface design, and system and network administration. Proactive, dynamic, and a skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation.

Targeted job description

Provide technical support on-site or via remote-access systems
Offer solutions that meet the needs of the client
Repair hardware malfunctions, software issues, and networking problems

Related academic background

BTech | VIPS, Delhi 2017
PCM | Maharaja Agarsen Public School, New Delhi 2015

Sample Resume of IT Support Engineer Executive in Text Format

Mandeep Singh

IT Support Engineer

Phone: +989489589895 | mandeepsingh@gmail.com

Delhi, India | https://www.linkedin.com/in/mandeepsingh/

SUMMARY

Goal-Oriented IT Support Engineer with a track record of delivering technical support and customer care to clients, maintaining various PC hardware and software, and coordinating new personnel. Experienced in object-oriented programming, code development, testing, and debugging, interface design, and system and network administration. Proactive, dynamic, and skilled troubleshooter, with a strong emphasis on developing and implementing process improvements to support company growth and technical innovation.

EMPLOYMENT HISTORY

IT Support Engineer

Red Hat, Inc., Delhi | 2019 - Present

Implement programs to deliver the best possible technology support experience.
Extend support towards honing and refine all aspects of IT Support, whether it's the tools or the team
Guide, mentor, and support IT Support teammates
Contribute to and maintain our knowledge-based articles with How-To guides for end-users and teammates.
Measure, report, and drive IT support KPIs.
Effectively respond to and triage escalations as necessary.
Assist with testing and provide feedback on the overall end-user experience.

IT Support Engineer - Trainee

HighPoints Technologies India (P) Ltd, Delhi | 2017 - 2019

Recorded, troubleshot, escalated and followed-up with end-users regarding IT support matters.
Assisted in maintaining both hardware and software needs.
Supported computer users; both hardware and software needs.
Installed and deployed workstations, tablets, cell phones and other IT technology to users.
Provided end-user training with IT systems and applications.
Adhered to all IT processes, policies, standards, and procedures.

EDUCATION