Resume Skills and Keywords for IT Operations Analyst

An IT Operations Analyst is primarily responsible for ensuring the smooth functioning and reliability of an organisation's IT infrastructure and systems. They monitor the health, performance, and security of IT systems, networks, and applications, promptly responding to incidents, service requests, and alerts to minimise downtime and disruptions to business operations. IT Operations Analysts conduct routine maintenance tasks, troubleshoot technical issues, and implement changes or upgrades to improve system efficiency and reliability. They also play a key role in disaster recovery planning and execution to ensure business continuity in the event of an outage or disaster. Additionally, IT Operations Analysts provide technical support and guidance to end users and stakeholders, document procedures and configurations, and stay informed about industry trends and best practices to continuously enhance IT operations.

Skills required for an IT Operations Analyst role

  • IT Systems Optimisation
  • Operating Systems
  • IT Security
  • System Monitoring
  • IT Tools
  • IT Maintenance
  • Troubleshooting Skills
  • Customer Service
  • Documentation & Reporting
  • Team Collaboration
  • Strong Communication
  • Project Management
  • Leadership Skills
  • Adaptability

What recruiters look for in an IT Operations Analyst resume: 

  • Experience in troubleshooting and resolving technical issues, enhancing applications, and other continuous improvement activities
  • Competencies in monitoring and managing IT operations across the organisation, including networking, data centers, and system architecture
  • Strong understanding of IT infrastructure components, including servers, networks, storage, and cloud services.
  • Excellent problem-solving and analytical skills, with a keen attention to detail.

What can make your IT Operations Analyst resume stand out:

A strong summary that demonstrates your skills, experience and background in the IT sector

  • A creative IT Operations Analyst with a passion for building innovative solutions. Skilled in Java and Python, with a strong focus on writing clean, efficient code. Proven ability to analyse problems, develop effective solutions, and implement them using the appropriate technologies. Collaborative team player with excellent communication skills and a dedication to delivering high-quality results.

Targeted job description 

  • Implement and maintain monitoring tools and systems to proactively identify potential issues and performance bottlenecks.
  • Collaborate with cross-functional teams to implement changes, upgrades, and enhancements to IT systems and infrastructure.
  • Document and maintain standard operating procedures (SOPs), knowledge base articles, and system configurations.
  • Participate in disaster recovery planning, testing, and execution to ensure business continuity.
  • Provide technical support and guidance to end users and stakeholders as needed.

Related academic background 

  • B. Tech in Computer Science at Amity University, Noida | 2023

Sample Resume of IT Operations Analyst in Text Format

RANBIR BANERJEE

IT Operations Analyst 

+91-9953776253 | support@resumod.co |Noida, India

SUMMARY 

A dedicated IT Operations Analyst with a solid foundation in managing and optimising IT systems. Armed with a comprehensive understanding of hardware, software, and network environments, excelling in troubleshooting and resolving technical issues to ensure the seamless functioning of IT operations. 

EMPLOYMENT HISTORY

IT Operations Analyst at Klein Industries from Aug 2023 - Present, Noida

  • Monitoring IT systems and networks for performance issues, security threats, and incidents.
  • Responding to and resolving IT-related incidents, minimising downtime and impact on users.
  • Performing routine maintenance tasks, including system updates, patch management, and software upgrades.
  • Collaborating with relevant teams to ensure the compatibility and stability of IT systems.
  • Providing technical support to end-users, diagnosing and resolving hardware and software issues.
  • Escalating complex problems to appropriate teams for further investigation.
  • Implementing and enforcing security policies to safeguard IT infrastructure against cyber threats.
  • Conducting training sessions for end-users on IT tools, systems, and best practices.

INTERNSHIPS

Intern-IT Operations Analyst at Roxon Industries from Aug 2022 - Jul 2023, Noida

  • Provided assistance to end-users by troubleshooting and resolving hardware and software issues.
  • Assisted in monitoring the performance and availability of IT systems and networks.
  • Contributed to routine maintenance tasks, such as updates and patches, under supervision.
  • Collaborated with team members and IT professionals on various projects and tasks.
  • Assisted in developing user guides to enhance end-user understanding of IT tools.

EDUCATION

B. Tech in Computer Science at Amity University, Noida | 2023

SKILLS

IT Systems Optimisation | Operating Systems | IT Security | System Monitoring | IT Tools | IT Maintenance | Troubleshooting Skills | Customer Service | Documentation & Reporting | Team Collaboration

LANGUAGES

English 

Hindi