Resume Skills and Keywords for Front Desk Executive

Front Desk Executives work in a variety of office settings, from medical facilities to large enterprises, doing day-to-day administrative chores. They make and confirm appointments, answer phone calls, and greet visitors. They might also be asked to answer simple questions and sort mail.

Skills required for a Front Desk Executive's role

  • MS Word 
  • MS Excel 
  • Communication 
  • Organisation 
  • Cash Handling 
  • Customer Service 
  • Office Administration 
  • Customer-centric
  • Multitasking
  • Discretion
  • interpersonal skills 
  • Problem-solving 
  • Computer knowledge

What recruiters look for in a Front Desk Executive's resume: 

  • Proficient in reporting to management and performing administrative duties.
  • Skilled in answering telephone calls, as well as screening and forwarding calls.
  • Ability to communicate with guest across varied backgrounds and ensure quick resolution of customer concerns
  • Experienced in scheduling and confirming appointments, meetings, and events.

What can make your Front Desk Executive's resume stand out:

A strong summary that demonstrates your skills, experience and background in hospitality

An amicable and courteous front desk clerk who consistently delivers exceptional customer service and fosters positive relationships with guests to promote consumer satisfaction and loyalty. Adept at balancing multiple tasks in a disciplined manner.  

Targeted job description 

  • Welcome and assist visitors in a friendly and professional manner.
  • Handled basic inquiries and sorting mail.
  • Resolve guest issues and escalate as required
  • Copy, scan, and file documents, monitor office supplies and order replacements.

Related academic background 

  • Diploma in Front Office Management |  ITC Institute, Bodhgaya 2019 
  • B. A (Programme) | Mata Gayatri College, Patna 2019
  • Higher Secondary|  St. Mary Academy, Patna 2016 
  • Senior Secondary |  St. Mary Academy, Patna 2014

Sample Resume of Front Desk Executive in Text Format

TANYA SINGH 

Front Desk Assistant 

88776566899 | tanya.singh123@gmail.com

Q-70, New Aruna Colony, Vijay Nagar, Bodhgaya 

SUMMARY 

An amicable and courteous front desk clerk who consistently delivers exceptional customer-service and fosters positive relationships with guests to promote consumer satisfaction and loyalty. Adept at balancing multiple tasks in a disciplined manner.  

EDUCATION 

  • Diploma in Front Oce Management |  ITC Institute, Bodhgaya 2019 
  • B. A (Programme) | Mata Gayatri College, Patna 2019
  • Higher Secondary|  St. Mary Academy, Patna 2016 
  • Senior Secondary |  St. Mary Academy, Patna 2014

EXPERIENCE / INTERNSHIP 

Front Desk Assistant

PLK Hospital, Bodhgaya | 2018

  • Completed patient’s registration and other formalities. 
  • Answered, screened and forwarded incoming phone calls, and attended to queries with utmost 
  • attention. 
  • Facilitated a comfortable and delightful experience for the patients. 
  • Provided excellent customer service as per hospital standards. 

Front Desk Assistant

Terry Tourism Services, Patna | 2017

  • Maintained records of oce expenses and cost, and received and sorted daily mails. 
  • Received visitors at the front desk by greeting, directing and announcing them appropriately. 
  • Scanned documents to document imaging system. 

PROFESSIONAL ENHANCEMENTS 

Courses / Workshops / Seminars 

  • Advanced Foreign Language Course from BLCC Institute, Patna in 2018. 

SKILLS ( TECHNOLOGY / FUNCTIONAL ) 

  • MS Word 
  • MS Excel 
  • Communication 
  • Organisation 
  • Cash Handling 
  • Customer Service 
  • Office Administration 

EXTRA-CURRICULAR 

Volunteering 

  • Active Member of Tameer NGO. Taught music and other arts to slum children. 
  • Volunteered for awareness program on World Sanitation Day, 2016. 

Participations / Sports 

  • Gold medal winner in shooting event at Inter-School Sports Meet, 2017. 
  • Silver Medal winner in shooting event organised at Vidya Academy, 2016. 

LANGUAGES

  • English 
  • Hindi 
  • Punjabi