Resume Skills and Keywords for Front Office Manager

Front office managers serve as the public face of a business, ensuring that visitors are greeted warmly. The front office manager's responsibilities include overseeing the reception area, coordinating the front desk activities, and managing the support staff. In addition, front office managers create reports for management, such as occupancy reports and financial data.

Skills required for Front Office Manager:

  • General/ Office Administration 
  • Quality and Safety Compliance 
  • Client Relationship Building 
  • Projects Administration  
  • Records Management 
  • HR and Training Support 
  • Cross-functional Team Collaboration 
  • Reports Preparation and  Filing 
  • Scheduling and Coordination 

What recruiters look for in a Front Office Manager resume: 

  • Supervise staff and all front desk activities including bookings, appointments, phone calls, and emails.
  • Conduct performance reviews with the front desk staff.
  • Generate reports and feedback for presentation to the general manager.
  • Perform administrative duties such as filing and updating records, among others, as needed.

What can make your Front Office Manager resume stand out:

A strong summary that demonstrates your skills, experience, and background in hospitality

  • Front office manager with extensive experience in office administration, executive assistance, project coordination,  accounting support, customer service, and human resources. A creative and dynamic leader with a track record of contributing to long-term revenue growth. Strong interpersonal and relationship management abilities, complemented by top-notch communication and professionalism.  

Targeted job description 

  • Define and implement front desk objectives and procedures.
  • Hire and train staff and manage the shift schedules.
  • Tend to guests' complaints and questions and provide exceptional customer service.
  • Ensure that the front desk and reception area are kept clean and organized.

Related academic background:  

  • Master of Business Administration | Chandigarh University 
  • Bachelor Degree in Hotel Management | Chandigarh University 

Sample Resume of Front Office Manager in Text Format

Mihir Khanna 

Front Office Manager 

+987866725344 | mihirkhanna@gmail.com | https://www.linkedin.com/in/mihirkhanna/ 

SUMMARY 

Front office manager with extensive experience in office administration, executive assistance, project coordination,  accounting support, customer service, and human resources. A creative and dynamic leader with a track record of contributing to long-term revenue growth. Strong interpersonal and relationship management abilities, complemented by top-notch communication and professionalism.  

EMPLOYMENT HISTORY 

Front Office Manager

ACE ICONIC HOTEL, Punjab | 2017 - 2020 

  • Oversaw management of front desk, bell desk, service and concierge staff. Developed and conducted new-hire orientations and training for the property. 
  • Wrote the first employee engagement survey for the hotel and used it to develop new programs at the hotel to increase employee engagement. 
  • Conducted job performance reviews and created incentive programs to improve productivity. 
  • Resolved customer complaints, anticipated potential problems by reviewing and monitoring complaints, operational  issues, business flow and associate performance to ensure high levels of customer satisfaction and quality 
  • Created effective cash handling, credit card, and direct billing procedures in order to ensure all guests receive accurate, timely and precise charges upon checkout. 
  • Implemented and led weekly operations team meetings to ensure that all departments were effectively able to communicate and address areas of concern within the hotel in a timely manner. 
  • Prepared forecasts and reports and assisted in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff were on hand to provide top-quality customer service. 

Assistant Front Desk Manager

Hotel Crystal Leaf, Chandigarh | 2015 - 2017 

  • Ensured guests receive prompt, professional attention and are greeted upon arrival. 
  • Implemented appropriate service recovery gestures in order to ensure total guest satisfaction.  Advised customers of necessary actions and strategies for debt repayment. 
  • Assisted with managing hotel revenue generation & maximization through full utilization of company systems, business  processes, and specifications 
  • Located and monitored overdue accounts using computers recorded and updated information about the financial status of customers and collection efforts. 
  • Conferred with customers by telephone and in-person to determine reasons for overdue payments, and reviewed  the terms of sales, service, and credit contracts 
  • Sorted and file correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports. 

EDUCATION 

  • Master of Business Administration | Chandigarh University 
  • Bachelor Degree in Hotel Management | Chandigarh University 

SKILLS 

  • General/ Office Administration 
  • Quality and Safety Compliance 
  • Client Relationship Building 
  • Projects Administration  
  • Records Management 
  • HR and Training Support 
  • Cross-functional Team Collaboration 
  • Reports Preparation and  Filing 
  • Scheduling and Coordination 

LANGUAGES 

  • Punjabi 
  • English 
  • Hindi