Resume Skills and Keywords for Process Manager - Operations

The Process Manager – Operations plays a critical role in driving operational efficiency, ensuring seamless workflow execution, and maintaining high-quality service delivery across the organisation. This role is responsible for overseeing end-to-end operational processes, monitoring performance metrics, optimising workflows, and ensuring adherence to SLAs, compliance standards, and organisational policies. By managing daily operations, identifying process gaps, and implementing continuous improvement initiatives, the Process Manager enhances productivity, minimises errors, and ensures consistent operational excellence. A key aspect of the role involves coordinating with cross-functional teams such as Quality Assurance, Technology, HR, Finance, and Business Leaders to streamline processes, resolve bottlenecks, and align operational activities with strategic goals. 

Skills required for a Process Manager-Operations role:

  • Operations Management
  • Workflow Planning
  • Process Mapping & Documentation
  • Standard Operating Procedures (SOPs)
  • Visio
  • Performance Metrics & Reporting
  • Root Cause Analysis (RCA)
  • Data Analytics & Interpretation
  • Team Management
  • Presentation Skills
  • Integrity & Ethical Leadership

What recruiters look for in a Process Manager-Operations's resume: 

  • Bachelor’s degree in Operations Management, Business Administration, Industrial Engineering, or a related discipline; a Master’s degree or professional certifications (e.g., Lean Six Sigma, PMP, or equivalent) are an added advantage.
  • Proven experience (typically 1–4 years) in operations management, process improvement, workflow optimisation, service delivery, or business process outsourcing.
  • Proficiency in process management tools and platforms such as JIRA, ServiceNow, SAP, Oracle, or workflow automation systems, with strong data analysis and reporting capabilities.
  • Solid understanding of operational policies, compliance standards, SLA frameworks, and quality assurance procedures to ensure consistent, efficient, and compliant service delivery.
  • Ability to analyse process metrics, generate actionable insights, identify bottlenecks, and drive continuous improvement initiatives to enhance productivity and efficiency.
  • Experience in managing day-to-day operations, handling escalations, resolving process-related issues, and ensuring seamless service delivery for internal or external clients.

What can make your Process Manager-Operations resume stand out:

A strong summary that demonstrates your skills, experience and background in operations management

  • A results-driven Process Manager – Operations with proven expertise in streamlining workflows, enhancing process efficiency, and achieving organisational excellence. Skilled in operations management, process optimisation, and team leadership, with hands-on experience in implementing continuous improvement initiatives. Adept at managing end-to-end operations, analysing performance metrics, and driving productivity through data-backed decision-making and cross-functional collaboration.

Targeted job description 

  • Manage end-to-end operational processes to ensure timely, accurate, and efficient service delivery.
  • Monitor KPIs, SLAs, and daily performance metrics to maintain operational excellence.
  • Coordinate with cross-functional teams including QA, Tech, HR, and Finance to streamline workflows.
  • Handle escalations, troubleshoot process bottlenecks, and ensure timely resolution.
  • Conduct RCA (Root Cause Analysis) and implement corrective and preventive actions (CAPA).
  • Ensure all operations adhere to organisational policies, process SOPs, and compliance standards.
  • Maintain comprehensive documentation for audits, governance, and process reviews.

Related academic background 

  • MBA in Operations at Bennett School of Management, Noida | 2022
  • BBA in Operations at Amity University, Noida | 2020

Sample Resume of Process Manager in Text Format

DRISHTI PATEL

Process Manager-Operations 

+91-XXXXXXXXXX | support@resumod.co |Noida, India

SUMMARY 

A results-driven Process Manager – Operations with proven expertise in streamlining workflows, enhancing process efficiency, and achieving organisational excellence. Skilled in operations management, process optimisation, and team leadership, with hands-on experience in implementing continuous improvement initiatives. Adept at managing end-to-end operations, analysing performance metrics, and driving productivity through data-backed decision-making and cross-functional collaboration.

EMPLOYMENT HISTORY

Process Manager-Operations at Gallagher from Sep 2023 - Present, Noida

  • Overseeing daily operations to ensure smooth execution of end-to-end processes.
  • Monitoring key performance indicators (KPIs) such as efficiency, quality, turnaround time, and customer satisfaction.
  • Analysing existing operational processes to identify gaps, redundancies, and improvement opportunities.
  • Designing and implementing process improvement frameworks using Lean, Six Sigma, or Kaizen methodologies.
  • Conducting regular performance reviews and providing feedback to improve individual and team outcomes.

Associate Process Manager Operations at Teleperformance from Apr 2022 - Aug 2023, Noida

  • Participated in automation and digital transformation projects to improve process efficiency.
  • Conducted internal audits and supported corrective and preventive action (CAPA) processes.
  • Conducted briefings, shared updates, and addressed process-related issues promptly.
  • Facilitated training and skill development sessions for new or existing employees.

CERTIFICATION

  • Lean Management Certification-Black Belt at Coursera | 2023
  • Kaizen Practitioner Certification-Kaizen Institute | 2023

EDUCATION

  • MBA in Operations at Bennett School of Management, Noida | 2022
  • BBA in Operations at Amity University, Noida | 2020

SKILLS

Operations Management | Workflow Planning | Process Mapping & Documentation | Standard Operating Procedures (SOPs) | Visio | Performance Metrics & Reporting | Root Cause Analysis (RCA) | Data Analytics & Interpretation | Team Management

LANGUAGES

English

Hindi